soon
Support access
A SAMPRO engineer will be able to connect to your PBX and help — only when you turn it on yourself.
Not available yet. “Support access” is not available yet. Below is how it will work once it arrives.
How it will work
You turn it on
In the PBX panel, you turn on “Support access”.
The PBX opens a tunnel
The PBX itself opens an outgoing encrypted tunnel to SAMPRO. You do not need to open any incoming ports.
An engineer connects
A SAMPRO engineer connects to the PBX through this tunnel.
You turn it off
You can turn the access off at any time.
Every session is recorded in the log
- who connected
- to which PBX
- when the session started
- when the session ended
Meanwhile
Write a request in the customer portal — SAMPRO support will reply there.